Warranty and Complaint Procedures
At Aruonergy, we are committed to ensuring your satisfaction with our services. Whether you have a warranty inquiry or need to file a complaint, we are here to assist you promptly and efficiently.
Warranty Coverage
Our energy solutions are backed by industry-leading warranties, ensuring peace of mind for your investment in renewable energy. For detailed warranty terms and conditions, please refer to our warranty policy.
Complaint Procedure
We value your feedback and take every complaint seriously. To facilitate a prompt resolution, please follow our complaint procedure:
Complaint Form
To file a complaint, please provide the following information:
- Your full name and preferred contact details.
- The name of the individual you have been in contact with regarding your service.
- A detailed description of the complaint.
- Any actions you have already taken to resolve the issue.
- A summary of any relevant discussions with our staff.
- Copies of any supporting documents.
Please Note: We aim to respond to all complaints within three working days. A member of our dedicated customer service team will contact you to discuss the matter further.
Complaint Form
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